Contact

Duo Plus Customer Care
Duo Plus LLC is based in Texas and all orders ship from Texas. We are a small team that believes in good materials, honest service, and doing things the right way.

How to Reach Us
Email support@theduoplus.com for any questions about your order or our products.
Use the Chat button on our website for quick messages.
We reply within one business day. During busy seasons it may take up to two business days.

Order Support
For order status updates, check your order confirmation email for tracking details.
Standard delivery within the United States arrives in 3 to 7 business days.
For information about returns or exchanges, visit our Return Policy page.

Wholesale and Collaborations
For wholesale, stockist, partnership requests, or press inquiries email info@theduoplus.com.

Our Commitment to You
We take care with every wool and cashmere piece we offer. If something is not right, tell us. We will make it right with the same care and attention that goes into our products.